Let's Talk Privacy Policy


An application form can take up to 45 minutes to complete. If you are hoping to complete a form over the phone please ensure you have the following documents before calling: 1. If you are applying for help with gas or electricity debt, please have your account numbers and meter readings to hand (meter readings should be taken the day you submit your application). 2. You know the income and expenditure for the household. 3. You know any debts within the household. 4. You can tell us about why you need to make this application, especially where this is related to illnesses or financial problems.

Data we collect and receive

We collect data from you in order to assist in applying for a number of grant and award schemes that our various partners offer (referred to as scheme operators). This data will consist of contact details, financial and health records for you and people upon whom your either dependent or are dependent upon you. We assume that you have requested and gained permission to provide information on behalf of others.

We may also collect data from the Department of Work and Pensions, your utility providers and various credit reference agencies or similar organisations to both validate your applications and to add any necessary data required by scheme operators.

We are processing this data based upon your consent to do so, and will upon all occasions ask for your permission to do so at the point of collection with a clear, plain English privacy notice.

Data Transfers and security

This data will be held within the UK and EU although for reasons of data backup alone, copies may also reside on computing platforms in the US, and where this is the case, the data will be held under the EU-US Privacy shield.

We take the security of your data seriously. We will take appropriate steps to protect against loss, misuse or unauthorised access of your data while held in our systems

Data Retention

We intend to retain your data only as long as required to complete and process your application and as required for the duration of any grant or award period. This will usually be less than 2 years, but may on occasions be slightly longer where a scheme operates over a longer period of time.

When data is no longer required it will be deleted from our systems.

Your rights

You have a right to be informed on how we use your data, which this privacy policy details

You have a right to access your data, and we will upon requests, provide you with a copy of data held upon you. As part of this we have the right to verify your ID using reasonable means, and will provide the data in an electronic format within one month.

You have a right to erasure, by either withdrawing your consent, or an objection under the GDPR act section 21.

You have a right to log a complaint about our compliance with the GDPR Act with the Information Commissioners Office

You do not have to provide data as requested above, but be aware that we may as a consequence, be unable to process your application. In this case, we will inform you of the position.

Cookie policy

We may use cookies on our various websites to identify you. Where we do so, we will ask for you consent to set a cookie, and it will be used only for the purpose of making it easier for you to log in, and to track popularity of pages within our sites. We will not use cookies to track you between sites, nor to profile you in any way.

Our Identity and Contact details

For any questions, complaints, or requests please contact us at:

Data Protection Officer
Charis Grants Ltd
Trinity Court
Trinity Place


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